jeetbuzz Privacy Policy
This document gives a full account of how your personal information is collected, what it is used for, and how it is kept secure.
Table of Contents
01 Introduction and Scope
jeetbuzz takes user privacy seriously. This privacy policy applies to all services on the jeetbuzz platform — the website, mobile application, and related digital services.
By accepting the terms set out in this policy, you are giving jeetbuzz permission to process your personal information. Our Terms and Conditions page covers the general rules for using the service and should be read alongside this privacy policy.
This policy applies to users in Bangladesh and has been prepared in Bengali. If you continue to use the jeetbuzz platform, it will be assumed that you agree to this policy.
02 What Information Is Collected
jeetbuzz collects the following types of information:
2.1 Registration Information
Information you are required to provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National ID card or other valid identity document (for KYC verification)
2.2 Financial Transaction Information
During deposit and withdrawal processes, your payment method details — such as your bKash, Nagad, Rocket, or Upay number — are collected. This information is used solely to complete transactions.
2.3 Platform Usage Information
Information collected automatically when you use the platform:
- IP address and geographic location
- Device type, operating system, and browser information
- Login time and session information
- Game history and betting activity
- Cookie and local storage data
2.4 Communication Information
If you contact customer support via live chat or email, a record of that conversation may be stored. This helps improve the quality of service.
03 Purpose of Using Information
Collected information is used for the following purposes:
3.1 Account Management and Identity Verification
Information is used to confirm your identity, keep your account secure, and ensure that services are provided only to authorised individuals. This includes age verification (21+).
3.2 Processing Financial Transactions
Information is used to process deposit and withdrawal requests and to prevent fraud. jeetbuzz uses SSL encryption to keep every transaction secure.
3.3 Platform Improvement and Personalised Experience
Your preferences and playing patterns are analysed to show you more relevant games, offers, and notifications.
3.4 Legal Compliance
Information may be used or disclosed as required to comply with applicable laws and regulations, or in response to a valid request from a competent authority.
3.5 Customer Support
Information is used to resolve account-related issues, provide technical assistance, and handle complaints.
04 Sharing Information with Third Parties
jeetbuzz does not generally share users' personal information with third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Partners
Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal requests. These partners follow their own independent privacy policies.
4.2 Technology Service Providers
Operational information may be shared with game studios (such as Pragmatic Play, Evolution, and JILI), platform infrastructure providers, and analytics service providers. However, such sharing is limited and permitted only for the purpose of delivering the relevant service.
4.3 Legal Authorities
Information may be disclosed under legal obligation if an order is received from a competent court or government authority. In such cases, jeetbuzz provides only the information specified in the order.
4.4 Business Changes
If the business undergoes a change of ownership, merger, or acquisition, user information may be transferred to the relevant party. Prior notice will be given in such cases.
05 Cookies and Tracking Technology
jeetbuzz uses cookies to keep the platform functioning properly and to improve the user experience.
5.1 Essential Cookies
These cookies are required to keep login sessions active, ensure core site functionality, and maintain security. Disabling them may cause parts of the site to stop working correctly.
5.2 Analytical Cookies
These cookies are used to understand how users navigate the site. The information collected remains anonymous and is used only to improve the quality of the service.
5.3 Personalisation Cookies
These cookies are stored to remember your preferred language, theme settings, and platform configuration.
You have the option to disable cookies in your browser settings, though doing so may limit certain features.
06 Data Security Measures
jeetbuzz has put both technical and administrative measures in place to protect your information.
6.1 Encryption and Secure Connection
All data transfers are secured through SSL (Secure Sockets Layer) encryption. This makes it extremely difficult for third parties to access your personal and financial information.
6.2 Access Control
Only authorised staff can access user information, and each of them is bound by a strict confidentiality agreement. Any attempt at unauthorised access is automatically detected and logged.
6.3 Security Audits
Platform security is reviewed regularly, and corrective action is taken promptly whenever a vulnerability is identified.
6.4 User Responsibility
It is very important to keep your account password private and not share it with anyone, even someone you know. If you notice any unusual activity, contact customer support right away.
07 Data Retention Period
jeetbuzz does not retain any information longer than necessary. Information is generally kept according to the following policy:
- Active account data: retained until the account is closed.
- Financial transaction records: kept for a set period to meet legal requirements.
- After account closure: the minimum information required to fulfil applicable legal obligations is kept for a set period, after which it is securely deleted.
- Customer support conversations: retained for a limited period after the issue is resolved.
08 User Rights
As a jeetbuzz user, you have the following rights over your own information:
8.1 Right to Access
You can view the information stored in your account at any time. You may contact customer support to find out what information is held about you.
8.2 Right to Correction
If any information is incorrect or incomplete, you can request that it be corrected. Changes to identity-related information may require KYC verification.
8.3 Right to Request Deletion
After closing your account, you may request deletion of information that is not subject to legal obligations. However, financial transaction records must be retained for certain legal purposes.
8.4 Right to Object to Processing
You have the right to object to the use of your information for specific purposes, though in some cases this may limit the services available to you.
To exercise any right or make a data-related request, contact us via our 24/7 live chat or email. To learn more about responsible gaming, read our Responsible Gaming page.
09 Policy on Minors
All jeetbuzz services are strictly for individuals aged 21 and above (21+). No personal information is knowingly collected from minors.
Age is verified at registration and confirmed again during the KYC process. If it is found that a minor's information was collected by mistake, that account and all associated information will be deleted immediately.
If a parent or guardian believes their child has opened an account on jeetbuzz, please contact customer support right away — we will act promptly.
10 Policy Changes and Contact
jeetbuzz may update this privacy policy when needed. If any significant changes are made, users will be notified via their registered email or through a notice on the platform.
If you continue to use the platform after a change, it will be assumed that you have accepted the new policy. We therefore recommend reviewing this page from time to time.
10.1 Contact Methods
For any questions or concerns about the privacy policy, please get in touch with us:
- Live Chat: 24/7 directly on the platform
- Email: [email protected]
- Language: Support is available in both Bengali and English